Terms of Service

If you have any questions regarding our Terms of Service, please contact us via our Support page.

Introduction

By using this website you confirm that you accept these following terms and conditions in full and without reservation.

On this page where there is reference to 'us', 'we', 'our', or 'CSGO-Raffle.com', this means CSGO-Raffle.com and any associated domains, websites, and services.

Note: This document may be updated without warning or notice. It was last updated on 6th July 2018.

Abuse

Any abuse of the site can result in immediate termination of your account.

Whilst on CSGO-Raffle.com you may NOT:

  • Use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of CSGO-Raffle.
  • Use this website in any way, which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purposes or activities.
  • Use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) spyware, computer viruses, Trojan horses, worms, keystroke loggers, rootkits or other malicious computer software.
  • Conduct any systematic or automated data collection activities on or in relation to this website without our express written consent.

Collusion\Match Fixing

Collusion is not permitted in any game mode on CSGO-Raffle.com.

Attempts to deliberately influence the outcome of any game via collusion or other methods will invalidate the result of any game and any involved player may forfeit their skins or bet.

A variety of automated and manual detection techniques are utilised in order to detect such activity.

In the case of collusion and\or match fixing, involved persons will be immediately banned and will forfeit any current bets.

Reponsible Gambling

We reserve the right to close the account of any player who we deem to be betting irresponsibly or excessively.

If you feel your gambling habits are becoming a problem in your everyday life, we would advise you to reconsider your habits. Gambling should be done in moderation and as a form of leisure.

The staff here at CSGO-Raffle are there to help, and if you feel your betting is getting out of hand, feel free to seek contact, and we can offer you help; for example by blocking your access to the site for a set amount of time or indefinitely.

Deposits and Withdrawals

The dollar value displayed on our website for each skin is solely for entertainment purposes only.

To participate in CSGO-Raffle games, you must first deposit VGO Weapon Skins, or Keys, to one of our OpSkins ExpressTrade service accounts. Once the service has accepted your deposit, you will automatically enter your selected game (although this can take up to a few minutes).

Once a trade offer has been accepted, it cannot be edited or revoked.

Depositing

Game Mode - Coinflip

Coinflips are not reserved until Trade Offer has been accepted through Express Trade.

Coinflips cannot be cancelled. Once the Trade Offer is accepted it is final.

General

This value is calculated with prices from OpSkins, and should correspond to the general market value of the item.

Once you have deposited an item into a game, you agree to the stated value of the item. We cannot offer any refunds on items that may have been listed with a value different from the general market value. If you have any claims of a value on an item being something else than stated, you will need to submit a ticket before betting.

Withdrawing

A trade offer with the winnings will be added to a queue to be sent to the winner of each game automatically after it has been completed.

However the trade offer will be cancelled and lost if not claimed within a set timeframe.

The timeframe is 48 hours for Coinflip trades.

If the Trade Offer isn't claimed within the right time frame then we will not offer a refund of the lost items.

We do make allowances when there are faults at ExpressTrade or trade errors.

Allowed Skins

CSGO-Raffle only allows depositing of VGO Skins.

There is a limit on the number of skins accepted for deposit in each game. Any Trade Offer that does not meet this requirement will NOT be accepted by our site.

Rake\Commissions

The site takes a commission (or rake) from every game played.

The commission is calculated as a percentage of the total value of each game. The amount of commission varies by game.

More than one item may be taken as commission where the value of one item does not meet the commission requirements. Items taken as commission can include the ones you bet. Be sure not to bet anything you can't lose! In addition you may not always get back all of the items you have bet.

If you have CSGO-RAFFLE.COM (case insensitive) in your name then we reduce commissions by 3% in all commission-based games.

Coinflip

In the Coinflip game the site takes a 5% commission by default.

Site Functionality and Presentation

All game activities and outcomes are executed and recorded on our servers.

The front-end rendering that is displayed to any observer of the website may not be an accurate representation of the results recorded by our servers.

In the case of any result being presented to a player or observer that does not match the data recorded on our servers, the result recorded by our servers will be the legitimate outcome of the game.

This means that the result of any game that a player participates in is determined on our server only. Any visual representation or presentation of this that is presented to the user is simply a simulation of the pre-determined result that has already been recorded.

Anyone attempting a deception to show that they have won a game that has actually been lost will be banned from the website and excluded from participation in any other games.

The result of all games is recorded in detail and fully auditable.

Deposited or Lost items

If you believe you have lost any items during a depositing/bet or during a retrieval of your winnings, please send us a support ticket.

You have 7 days to report missing or lost items after which time the items may be lost.

Please refer to the Support page. to see which information we need you to provide in such a situation.

When you are sent a winning trade you have a limited timeframe in which to accept it, which is defined for each game in these terms. If you do not accept winning trades within the declared timeframe you automatically forfeit the items.

Impersonating Admins/Users

Do not impersonate CSGO-Raffle staff or claim to have special influence with Admins of CSGO-Raffle.

Impersonating as an admin or another user is not tolerated, and can result in a ban from the chat and the site.

You can differentiate the admins from regular users in the chat by the red color of their text as opposed to the blue of the users.

The CSGO-Raffle staff will never ask you for your password!

Chat rules

Please observe the following behaviour in the chat:

  • Moderate your language. Swearing is not disallowed, but always consider the other users and refrain from using language that may be offensive to others.
  • Please refrain from using languages other than English in the chat.
  • If an Admin tells you to stop doing something in the chat, please respect the Admin’s wish and stop. Not doing so can get you banned from the chat and possibly the site.
  • Do not promote/advertise for any other web sites.
  • Do not sell skins in the chat.
  • No begging in the chat.
  • It's okay to trade items in the chat.

Trading

Trading Skins and other items with other people through CSGO-Raffle is always at your own risk. This means, that we here at CSGO-Raffle.com cannot be held responsible for any losses that should occur due to trading between users.

However, we do not condone behavior such as stealing or false trade promises, and we consider it to be an abuse of the site. If you have proof of such incidents please submit a support ticket. Note that this will NOT result in you getting your items back, but it may enable us to ban the misconducting person and as such prevent further abuse.

Additionally

CSGO-Raffle is NOT in any way affiliated with, or endorsed by, Steam, Valve Corporation or Counter-Strike:Global Offensive.