For all support enquiries please contact our support department using the format below:
- Steam link:
- VGO Trade link:
- Game mode:
- Attachments: Please attach screenshots/proof of trades made
Please send all support queries to [email protected].
Note: If your email does not use the template above it will take longer to resolve the issue.
We will perform checks to ensure that support enquiries are legitimate. We check all support issues thoroughly.
Frequently Asked Questions
Is the site fair?
Our site uses a provably fair system which uses a cryptographic quality random number generator.
When a round in any game mode is started we generate random numbers and a salt, and provide a hash of these before you join the game.
Once the game is complete you will be shown the random numbers and the salt used to calculated the game hash which will prove that the outcome of the game was not altered during play.
The use of a provably fair system is essential for demonstrating to all players that everyone has an fair chance of winning and that we do not influence any game outcomes.
Someone bet from my account without my consent
Sadly, we cannot refund items if someone else has bet from your account. It is your own responsibility to ensure that your account information is not compromised.
NEVER give out your account information to anyone.
Name does not update after adding CSGO-RAFFLE.COM
When you update your name on Steam, then you just need to sign out of the website and sign in again for your name to be updated.
Be sure to add CSGO-RAFFLE.COM to your name for lower commission on site.